Lucki Privacy Policy – Data Protection & Cookies

Privacy Policy

At Lucki, protecting your personal data is something we take seriously every single day. This policy explains what information we collect, why we collect it, and what rights you hold under data protection law. We operate under GDPR principles and our licensing framework, and this document reflects those obligations in full.

1. Nature and scope of personal data collected

When you register an account with us, we collect certain categories of information needed to set up and manage your profile. Some of this comes directly from you during sign-up, while other data is generated automatically as you use our platform. We only collect what's necessary to provide our services properly and meet our regulatory obligations.

The categories of personal data we process include:

Identity details such as full name, date of birth, and government-issued ID
Contact information including postal address and phone number
Financial data linked to deposits, withdrawals, and payment methods
Account activity including login history, gameplay records, and transaction logs
Technical data such as IP address, device type, and browser information
Communications you send us through support channels

2. Purposes and objectives of data processing

We process your data for a range of specific, legitimate purposes tied directly to running our casino platform. Every piece of data we hold serves a function, whether that's verifying your identity, processing a payment, or keeping your account secure. We don't collect data speculatively or for undefined future use.

Our processing activities are carried out for the following purposes:

Verifying your identity and age in line with KYC requirements
Processing deposits, withdrawals, and bonus payments
Detecting and preventing fraud, money laundering, and account abuse
Providing customer support and responding to your queries
Improving our platform through analytics and performance monitoring
Sending account-related communications and, where permitted, marketing updates
Meeting our legal and regulatory reporting obligations

3. Security measures and technical integrity

Keeping your data safe isn't an afterthought for us. We use encryption protocols for data transmission, restrict internal access to personal information on a need-to-know basis, and run regular security audits across our systems. Our servers are protected by firewalls and monitoring tools designed to catch unusual activity before it becomes a problem. While no system can promise absolute security, we continually review and update our safeguards to reflect current best practice.

We don't sell your personal data. Full stop. There are, however, certain situations where sharing information with carefully selected third parties is necessary to run our platform or comply with the law. Each partner we work with is bound by contractual data protection obligations.

We may share your information with these categories of third parties:

Payment processors and banking partners handling your transactions
Identity verification and anti-fraud service providers
Regulatory bodies and law enforcement where legally required
IT infrastructure and hosting providers supporting our platform
Marketing and analytics partners, where you've given consent

Cookies help our platform function properly and let us understand how players interact with our games and services. Some cookies are essential for things like keeping you logged in or remembering your session preferences. Others support analytics, performance tracking, and personalised content.

You can manage cookie preferences through your browser settings at any time, and we provide a cookie consent tool when you first visit our site. Blocking certain cookies may affect how parts of our platform work, particularly features tied to account security or game loading. We don't use cookies to track you across unrelated third-party sites without your consent.

6. Data retention period

We hold onto your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Account and transaction records are typically retained for a minimum period set by anti-money laundering regulations, even after you close your account. Once retention periods lapse, data is securely deleted or anonymised.

7. User rights over their data

Under GDPR, you hold a set of rights concerning your personal data, and we're committed to honouring them without unnecessary delay. These rights exist to give you control over how your information is used and stored. If you want to exercise any of them, our support team will guide you through the process.

Your rights include the following:

Right of access to the personal data we hold about you
Right of rectification to correct inaccurate or incomplete data
Right of erasure, sometimes called the right to be forgotten
Right to object to certain types of processing, including marketing
Right to data portability, allowing you to transfer your data elsewhere
Right to restrict processing in specific circumstances

8. International data transfers

Some of our service providers and infrastructure partners operate outside the United Kingdom and the European Economic Area. When this happens, we make sure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections recognised under data protection law. Your data is never transferred internationally without these protections being applied first.

9. Privacy policy updates

We review this policy periodically to reflect changes in our practices, technology, or legal requirements. When updates are made, the revised version will be published on this page with an updated effective date. We'd encourage you to check back occasionally so you stay informed of how we handle your data.

10. Contact information

Lucki is operated under licence 8048/JAZ, registered in Curaçao. If you have questions about this Privacy Policy, how your data is handled, or wish to exercise any of your rights, our support team is available through the contact channels listed on our platform. We aim to respond to all data-related requests promptly and in accordance with our legal obligations.

Responsible Gambling

Gambling should always stay enjoyable and within your control. If you feel it's becoming a problem, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Our platform is intended for players aged 18 and over only.