Responsible Gambling at Lucki

1. Our commitment to responsible gambling

We take responsible gambling seriously at every stage of the player journey. Our commitment is built into the platform itself, not treated as an afterthought.

We operate under a licence issued in Curaçao, registration number 8048/JAZ, and we structure our responsible gambling framework with reference to UKGC standards for players accessing our services from the United Kingdom. This means every account holder has access to limit-setting tools, self-exclusion options, and clear information about where to find help. Our platform complies with recognised safer gambling practices, and we review our tools regularly to keep pace with regulatory expectations. We believe that a sustainable gambling platform is one where players remain in control of their time and their money. That principle shapes how we design features, communicate with players, and train our support team.

2. Recognising problem gambling signs

Problem gambling affects people differently, and the signs are not always obvious at first. Some players notice changes gradually, while others experience a sudden shift in how gambling fits into their life.

We encourage every player to stay aware of their own behaviour and to check in with themselves periodically. Gambling should remain an enjoyable form of entertainment, not a source of stress, financial strain, or conflict. If gambling starts to interfere with work, relationships, or daily responsibilities, it may be time to reassess how you engage with our platform. The following signs are commonly associated with problem gambling:

• Spending more money or time gambling than originally intended
• Chasing losses with further bets
• Borrowing money or selling possessions to fund gambling
• Neglecting work, education, or family responsibilities
• Feeling irritable, anxious, or guilty after gambling sessions
• Lying to others about the extent of your gambling
• Gambling to escape stress or difficult emotions

3. Self-assessment tools and awareness

Our self-assessment tool lets you reflect on your gambling habits in a few minutes, with no obligation attached. We designed it to help you form an honest picture of your relationship with gambling, rather than to pass judgement. The questions below reflect the kind of checklist used by professional support organisations, and we recommend revisiting them periodically.

• Do you gamble to escape problems or difficult feelings
• Have you lied to family or friends about your gambling
• Do you feel restless or irritable when trying to cut down
• Have you gambled with money needed for essential expenses
• Do you need to gamble with increasing amounts to feel satisfied
• Have you tried and failed to stop or reduce your gambling

4. Deposit limits and budget management

Your budget is yours to control, and we give you the tools to make that control meaningful. Setting a limit takes seconds and can be adjusted at any point through your account settings.

We provide tools to help you manage your spending before it becomes a concern, rather than after. Deposit limits apply immediately when you lower them, while increases are subject to a short cooling-off period in line with safer gambling practice. This delay exists to prevent impulsive decisions made in the moment. Our platform supports several limit types so you can choose what fits your situation:

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits
• Loss limits
• Wagering limits

5. Time limits and session controls

Under UKGC guidelines, operators are expected to give players meaningful control over how long they spend gambling, and we build our session tools around that expectation. You can set session time reminders that alert you once a chosen duration has passed, helping you stay aware of time spent on our platform. These controls sit alongside deposit and loss limits as part of a wider toolkit, and we recommend using them together rather than relying on any single feature. Adjustments to session controls can be made at any time through your account.

6. Self-exclusion options

We understand that some players need a complete break from gambling rather than a partial restriction. Our self-exclusion process is designed to be straightforward, with no unnecessary barriers when you decide to step away.

Self-exclusion requests are processed promptly, and once activated, we remove promotional contact and prevent account access for the selected period. We also support GAMSTOP registration, which extends self-exclusion across other UK-facing operators rather than just our own platform. Our support team can guide you through the available options if you are unsure which route suits your situation. The following self-exclusion choices are available:

• Short-term exclusion, typically from 24 hours to six months
• Extended exclusion periods of one to five years
• Permanent self-exclusion
• GAMSTOP registration covering UK-licensed operators

7. Reality checks and account activity alerts

Our reality check tool lets you track time and spending without having to leave your current session to check manually. A simple on-screen notification appears at intervals you choose.

We provide tools to help you manage awareness in real time, including activity summaries that show recent deposits, time played, and net results over a chosen period. These alerts are designed to interrupt autopilot behaviour and give you a clear moment to decide whether to continue. Many players find that a short pause at this point helps them make a more considered choice. You can adjust the frequency of reality checks at any time through your account preferences.

8. Protection of minors and underage access prevention

We take underage access prevention as a strict and non-negotiable part of our operations. Every account undergoes identity and age verification checks before deposits or withdrawals are permitted, and we work with verification partners to confirm that each player meets the legal minimum age of 18. We also recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling platforms altogether.

9. Support organisations and professional help

Gambling difficulties are rarely something to manage alone, and professional support exists specifically for this purpose. Several organisations in the United Kingdom offer confidential advice, counselling, and practical tools at no cost to the individual seeking help.

We signpost these organisations because we believe independent support complements the tools available directly through our platform. Reaching out does not require you to have a diagnosed problem; many of these services also help with early-stage concerns or general questions about safer gambling. Contact details for the main United Kingdom support organisations are listed below:

• National Gambling Helpline (GamCare) — 0808 8020 133
• GambleAware — information and support referrals available through their helpline
• GAMSTOP — national self-exclusion scheme for online gambling
• Gamblers Anonymous UK — peer support meetings across the country
• Gordon Moody — specialist residential treatment for severe gambling problems

10. How to contact our responsible gambling team

Your questions about safer gambling matter to us, and our responsible gambling team is available to answer them directly. You do not need to justify why you are asking.

We provide tools to help you manage your account, but our team is also available for anyone who wants to talk through their options before making a decision. This includes guidance on setting limits, understanding self-exclusion, or simply asking how a particular tool works. Our support channels are accessible through your account area, and requests related to responsible gambling are handled with priority and discretion. Reaching out is a straightforward process, and no request is considered too small to raise.

Gambling should always remain a form of entertainment, and we encourage every player to gamble within their means. If you feel that gambling is becoming a problem, please contact the National Gambling Helpline on 0808 8020 133 or seek support from one of the organisations listed above.

You must be 18 or over to use our platform. Gambling is restricted to adults who meet the legal age requirement in their jurisdiction.